Effective Date: 01-05-2025

At Fintronix Micro Finance, we prioritize transparency and customer satisfaction. Our refund policy is as follows:

Digital Services

• Once a utility bill, EMI, or money transfer has been successfully processed, it is non-refundable.

• In case of service failure due to technical issues, the amount will be automatically refunded to your original payment method within 5–7 working days.

  Loan Products & EMI

• Processing fees for loans and EMIs are non-refundable once the loan has been disbursed.

• Cancellation requests before disbursement may be eligible for a partial refund after deducting administrative charges.

  Chit Funds & Investment

• Contributions made towards chit funds or investments are governed by their respective terms. Refunds are subject to contract terms and may incur cancellation penalties.

  Contact for Disputes

For refund-related concerns, please contact our support team at +91 9585055203 with proof of transaction and a brief explanation.